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Limited Warranty

Limited Warranty for Singapore

Neato Robotics, Inc. warrants to the original purchaser (“you” or “your”) that your Neato Robotics hardware product shall be free from defects in material and workmanship for 365 days from the date of purchase from Neato Robotics or its authorized reseller. Except where prohibited by applicable law, this warranty is non-transferable, is limited to the original purchaser, and applies only to products purchased from Astell Asia Group Pte Ltd and used in Singapore. 

The warranty period for batteries will be 183 days from the date of purchase. There will be no warranty for wear and tear items such as brushes and filters. 


Neato Robotics’ entire liability and your exclusive remedy for any breach of warranty, for products purchased at Astell Asia Group Pte Ltd or its' authorised resellers in Singapore only, shall be provided that the hardware is returned to Astell Asia Group Pte Ltd or such other place as Neato Robotics may direct with a copy of the sales receipt or dated itemized receipt. Shipping and handling charges may apply except where prohibited by applicable law. Astell Asia Group Pte Ltd may, at its option, use new or refurbished or used parts in good working condition to repair or replace any hardware product. Any replacement hardware product will be warranted for the remainder of the original warranty period or ninety (90) days, whichever is longer or for any additional period of time that may be applicable in your jurisdiction.

This warranty does not cover problems or damage resulting from (1) accident, abuse, misapplication, or any unauthorized repair, modification or disassembly; (2) improper operation or maintenance, usage not in accordance with product instructions or connection to improper voltage supply; or (3) use of consumables, such as replacement batteries, brush blades, filters, etc. which were not supplied by Astell Asia Group Pte Ltd.

There are no express warranties other than those listed and described above, and no warranties whether express or implied, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose or non-infringement, shall apply after the limited warranty period stated above. Neato Robotics and Astell Asia Group Pte Ltd shall not be liable for loss of revenue or profits, failure to realize savings or other benefits, or any other special, incidental or consequential damages caused by the use, misuse or inability to use this product, regardless of the legal theory on which the claim is based, and even if Neato Robotics and Astell Asia Group Pte Ltd have been advised of the possibility of such damages. Nor shall recovery of any kind against Neato Robotics and Astell Asia Group Pte Ltd be greater in amount than the purchase price of the product sold by Neato Robotics and Astell Asia Group Pte Ltd and causing the alleged damage. Without limiting the foregoing, you assume all risk and liability for loss, damage or injury to you and your property and to others and their property arising out of the use, misuse or inability to use this product not caused directly by the gross negligence of Neato Robotics and Astell Asia Group Pte Ltd. This limited warranty states your exclusive remedy.

How to Obtain Warranty Support

Before submitting a warranty claim, we recommend you visit the support section at www.neatorobotics.com or www.neatorobotics.com.sg for technical assistance. Valid warranty claims are generally processed through the point of purchase during the first ninety (90) days after purchase; Warranty claims that cannot be processed through the point of purchase and any other product related questions should be addressed directly to  Astell Asia Group Pte Ltd. The addresses and customer service contact information for Astell Asia Group Pte Ltd can be found in the documentation accompanying your product and on the web at www.neatorobotics.com.sg respectively.

No Other Warranties

Neither Neato Robotics nor Astell Asia Group Pte Ltd authorised dealer, agent, or employee for Neato Robotics products is authorized to make any modification, extension, or addition to this warranty.

Return Policy

We do not provide refund once the order is made and completed. Please make sure to confirm your order before making payment. 

It is advisable for all consumers to have a good understanding of their product of choice and the robots' suitability in their homes/offices before making a purchase. All enquiries and queries can be made/submitted to our email at support@astell.com.sg or call +65-6363-6566.

No refunds are accepted.

Ownership Upon Delivery

We ensure that the product is packed and protected from impact during the delivery process. Once the Delivery Slip is signed, the ownership of the product is transfered to you. 


Neato Robotics Address

Neato Robotics, Inc.
8100 Jarvis Avenue, Suite 100
Newark, CA 94560

Neato Robotics Authorised Distributor Address in Singapore

Astell Asia Group Pte Ltd
25 Mandai Estate #01-02 Innovation Place Tower 1
Singapore 729930

Effective Date: March 20, 2013